Refund policy

Last Updated: July 2026

Welcome to WiziMart. We strive to provide our customers with quality products and a hassle-free shopping experience. Please read our Return & Refund Policy carefully before making a purchase. A clear return policy helps build customer trust and reduces confusion.

1. 5-Day Return Policy

We offer a 5-Day Return Policy from the date your order is delivered.

To be eligible for a return:

  • The return request must be submitted within 5 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, accessories, manuals, and invoices must be included.

  • Products showing signs of misuse, damage, or alteration by the customer are not eligible for return.

2. Eligible Return Reasons

You can request a return if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • The product has a manufacturing defect.

For damaged, defective, or incorrect products, please contact us within 48 hours of delivery and share clear photos or an unboxing video for quicker verification.

3. Non-Returnable Products

The following items are not eligible for return:

  • Products damaged due to improper use or handling.

  • Products without original packaging or accessories.

  • Personal care, hygiene, or intimate products once opened (where applicable).

  • Customized or personalized products.

  • Gift cards or promotional items.

4. Return Process

To initiate a return:

  1. Email us your Order ID and reason for return.

  2. Attach clear photos or an unboxing video (if applicable).

  3. Our support team will review your request within 24–48 business hours.

  4. Once approved, return pickup instructions will be shared with you.

5. Refund Policy

After receiving and inspecting the returned product, we will notify you about the status of your refund.

  • Prepaid Orders: Refund will be credited to the original payment method.

  • Cash on Delivery (COD) Orders: Refund will be processed via bank transfer or UPI after collecting the required account details.

Refunds are generally processed within 5–7 business days after approval. Actual credit time may vary depending on your bank or payment provider. (Shopify)

6. Replacement Policy

If your product is:

  • Damaged

  • Defective

  • Incorrect

We will provide a replacement (subject to stock availability). If a replacement is unavailable, a refund will be processed.

7. Order Cancellation

  • Orders can be cancelled before dispatch.

  • Once an order has been shipped, cancellation requests cannot be guaranteed.

8. Shipping Charges

  • If the return is due to our mistake (wrong, damaged, or defective product), return shipping will be borne by WiziMart.

  • For other approved returns, return shipping charges may be deducted from the refund amount, where applicable.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

WiziMart

Website: wizimart.in

Email: wizimarts@gmail.com

Phone: +91 9211965297

Business Address:
Balram Bigha, Sasbahan, Ghuskuri,
Bihar – 811105, India

Thank you for shopping with WiziMart. We appreciate your trust and are committed to providing you with the best possible shopping experience.