FAQ'S

Welcome to WiziMart. Find answers to the most common questions about orders, shipping, payments, returns, and more.

1. What is WiziMart?

WiziMart is an online shopping store that offers trending and useful products across categories like fashion, lifestyle, home essentials, gadgets, and everyday utility items. Our goal is to provide quality products at affordable prices with a smooth shopping experience.

2. How can I place an order on WiziMart?

Placing an order is simple:

  1. Browse your favorite product.

  2. Click on "Add to Cart" or "Buy Now".

  3. Enter your shipping details.

  4. Select your preferred payment method.

  5. Confirm your order.

Once your order is confirmed, you will receive an order confirmation message.

3. What payment methods do you accept?

We accept multiple payment options, including:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Other available online payment methods

  • Cash on Delivery (COD) (where available)

4. Do you offer Cash on Delivery (COD)?

Yes, COD may be available on selected products and locations. Availability depends on your delivery address and product eligibility.

5. How long will it take to receive my order?

Orders are usually delivered within:

5–8 business days after dispatch

Delivery time may vary depending on your location, courier service, weather conditions, and other external factors.

6. How can I track my order?

Once your order is shipped, tracking details will be shared through available communication channels. You can use the tracking information to check your order status.

7. Can I cancel my order?

Yes, you can request cancellation before your order is shipped. Once the order has been dispatched, cancellation may not be possible.

8. What is your return policy?

We offer a 5-Day Return Policy.

To be eligible for a return:

  • Product must be unused and in original condition.

  • Product should have original packaging and tags.

  • Return request must be submitted within 5 days of delivery.

For more details, please visit our Return & Refund Policy page.

9. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please share:

  • Order ID

  • Product images/videos

  • Details of the issue

Our team will review and provide the best possible solution.

10. Are the product colors exactly the same as shown?

We try our best to display accurate product images. However, slight color differences may occur due to screen settings, lighting, or photography conditions.

11. Is my personal information safe with WiziMart?

Yes. We respect your privacy and ensure that your personal information is handled securely. Your information is only used for order processing, delivery, and customer support purposes.

12. Do you provide international shipping?

Currently, WiziMart provides delivery services within India only.

13. How can I contact WiziMart customer support?

For any questions or assistance, you can contact us:

WiziMart

🌐 Website: wizimart.in
📧 Email: wizimarts@gmail.com
📞 Phone: +91 9211965297

Address:
Balram Bigha, Sasbahan, Ghuskuri,
Bihar – 811105, India

Thank you for choosing WiziMart. We are committed to providing you with a reliable and enjoyable shopping experience.